FAQs
Ordering
How do I place an order?
How do I place an order?
Simply browse our website, select your cabinet sizes and finishes, and complete your order online.
Can I request a quote?
Can I request a quote?
Yes. Contact us with your cabinet list or kitchen plans for a free quote.
Can you help me choose cabinets?
Can you help me choose cabinets?
Absolutely. We're happy to help you select the right cabinet sizes and layout.
Is there a minimum order?
Is there a minimum order?
No. There is no minimum amount for placing a pick up order. However, orders placed for shipping are required to be a minimum of $500 before taxes & Shipping.
Can I modify my order?
Can I modify my order?
Orders may be changed before production begins. Once manufacturing has started, changes may not be possible without extra charge.
Ordering & Products
What types of cabinets do you offer?
What types of cabinets do you offer?
We offer pre-assembled kitchen, bathroom, laundry, and storage cabinets in a variety of standard sizes and finishes.
Are your cabinets made in Canada?
Are your cabinets made in Canada?
Yes. All of our cabinets are proudly manufactured in Canada.
Are your cabinets pre-assembled?
Are your cabinets pre-assembled?
Yes. All cabinets arrive fully assembled with doors and drawer fronts already installed.
Do the cabinets come with doors and drawer fronts?
Do the cabinets come with doors and drawer fronts?
Yes. Every cabinet includes the selected doors and drawer fronts.
Do the cabinets include shelves?
Do the cabinets include shelves?
Yes. Cabinets that require shelving include adjustable shelves.
What cabinet box materials do you use?
What cabinet box materials do you use?
Our cabinet boxes are manufactured using premium birch plywood or melamine, depending on the selected product.
Do you use particle board?
Do you use particle board?
No. Our cabinet doors and drawer fronts are manufactured using high-quality 3/4" MDF, and our cabinet boxes are available in premium birch plywood or melamine.
What door styles do you offer?
What door styles do you offer?
We offer:
- Acrylic
- Painted
- Woodgrain
- Thermofoil
What colours are available?
What colours are available?
We offer a range of standard colours, with custom paint colours available upon request.
Can I order colour samples?
Can I order colour samples?
Yes. Sample doors are available so you can see the finish before placing your order.
Quality & Hardware
Do your cabinets have soft-close doors?
Do your cabinets have soft-close doors?
Yes. All cabinets include premium soft-close hinges.
Are the drawers soft-close?
Are the drawers soft-close?
Yes. All drawers feature soft-close undermount slides.
Are the drawer slides concealed?
Are the drawer slides concealed?
Yes. We use concealed undermount drawer slides for a clean appearance.
Are the cabinet legs adjustable?
Are the cabinet legs adjustable?
Yes. Base cabinets include adjustable legs for easy levelling during installation.
Are the shelves adjustable?
Are the shelves adjustable?
Yes. Most cabinet shelves are fully adjustable.
Are the cabinets ready for handles?
Are the cabinets ready for handles?
Handle holes are not pre-drilled, allowing you to choose your preferred hardware and placement.
Customization
Can I order custom-sized cabinets?
Can I order custom-sized cabinets?
We currently offer standard cabinet sizes designed to fit most kitchen layouts.
Can I choose different finishes?
Can I choose different finishes?
Yes. Most cabinet styles are available in multiple finishes and colours.
Can I mix cabinet colours?
Can I mix cabinet colours?
Absolutely. Many customers combine two or more finishes in the same kitchen.
Moreover, combining the acrylic wall cabinets with base woodgrain textured doors
Can I order replacement doors?
Can I order replacement doors?
Replacement doors and drawer fronts are not currently available online, but send us an email with sizes & colour finish. And we will definitely get back to you with a quote.
Can I purchase cabinet boxes without doors?
Can I purchase cabinet boxes without doors?
Yes. Contact us for custom ordering options.
Pricing
Are your prices shown online?
Are your prices shown online?
Yes. We believe in transparent pricing, so product prices are displayed directly on our website.
Do you charge hidden fees?
Do you charge hidden fees?
No. We believe in honest, upfront pricing.
Production & Shipping
How long does it take to receive my order?
How long does it take to receive my order?
Production typically takes about 1 week, depending on the selected door finish. Shipping usually takes 1–2 additional weeks, depending on your location.
Do you ship across Canada?
Do you ship across Canada?
No, we only ship to BC & Alberta at the moment. but contact us through email and we will get back to you with shipping options
Can I pick up my order?
Can I pick up my order?
Yes. Pickup is available from our Surrey, BC location. Our pick up address is 13508 108 Ave Surrey, BC. V3T 2K3
How are the cabinets packaged?
How are the cabinets packaged?
Every cabinet is carefully wrapped and inspected before shipping to help prevent damage during transit.
What if my order arrives damaged?
What if my order arrives damaged?
Please inspect your order upon pickup or delivery. Contact us immediately if there are any issues.
Installation
Do you install cabinets?
Do you install cabinets?
We primarily supply cabinets, but installation services may be available in select areas.
Can I install the cabinets myself?
Can I install the cabinets myself?
Yes. Our cabinets arrive fully assembled, making installation much easier.
Are installation instructions included?
Are installation instructions included?
Basic installation guidance is available online.
Warranty & Returns
Do your cabinets come with a warranty?
Do your cabinets come with a warranty?
Yes. Our cabinets are backed by a manufacturer's warranty against defects in materials and workmanship.
Can I return my order?
Can I return my order?
Because our products are made to order, all sales are final. Damaged items reported within our return period may qualify for replacement.
What if I receive the wrong item?
What if I receive the wrong item?
Contact us immediately and we'll resolve the issue as quickly as possible.
General Questions
Why choose Right Away Kitchen Cabinets?
Why choose Right Away Kitchen Cabinets?
- Canadian Made
- Premium Quality Materials
- Transparent Online Pricing
- Fully Assembled Cabinets
- Soft-Close Hardware Included
- Fast Production Times
- Affordable Pricing
- Easy Online Ordering
Do you work with contractors and builders?
Do you work with contractors and builders?
Yes. We regularly supply contractors, builders, designers, and renovation companies.
Can you supply cabinets for multi-family or commercial projects?
Can you supply cabinets for multi-family or commercial projects?
Yes. We can accommodate residential, multi-unit, and commercial cabinet projects.
Do you offer design services?
Do you offer design services?
We can assist with cabinet layouts and product selection to help ensure you order the correct sizes.
How do I contact customer support?
How do I contact customer support?
You can reach us by phone, email, or through our website's contact form. Our team is happy to assist with product questions, quotes, and order support.