All Sales Are Final

As many of our products are manufactured or prepared specifically for each order, all sales are final.

However, if your order arrives damaged, defective, or incorrect, we are committed to making it right.

Return & Exchange Policy

Damaged or defective items may be eligible for an exchange.

Requests for an exchange must be made within 10 days of receiving your order.

To request an exchange, please contact us at info@racabinets.ca with:

• Your order number
  
• A description of the issue
  
• Photos of the affected product(s)
  

If your request is approved, we will provide instructions for returning the product.

Please do not return any products without first contacting us, as unauthorized returns will not be accepted.

Replacement orders receive top priority, and we will make every effort to manufacture and deliver replacement items as quickly as possible.

Inspect Your Order

Customers are responsible for inspecting all products at the time of pickup or delivery.

If there are any concerns regarding damage, defects, missing items, or incorrect products, they must be reported immediately.

If your order is delivered and you discover an issue before the delivery is completed, you may refuse the affected item(s) and return them with the delivery driver.

Once products have been accepted, customers are responsible for transporting any approved return or exchange items back to our Surrey facility.

After the issue has been resolved, customers are also responsible for collecting the replacement product(s).

Damaged or Incorrect Items

Please inspect your order immediately upon receiving it.

If you receive:

• A damaged product
  
• A defective product
  
• An incorrect item
  
• Missing components
  

Contact us as soon as possible so we can evaluate the issue and determine the appropriate solution.

Change of Mind

We do not accept returns or exchanges due to:

• Ordering the wrong size
  
• Ordering the wrong colour or finish
  
• Changes in project requirements
  
• Change of mind after the order has been placed
  

Please verify all product specifications before completing your purchase.

Refunds

Refund requests are reviewed on a case-by-case basis.

If a refund is approved, it will be issued to the original method of payment. Processing times may vary depending on your financial institution.

Our goal is always to work with our customers to reach a fair and satisfactory resolution.

Order Cancellations

Orders may be cancelled within 24 hours of being placed.

After 24 hours, production planning and material preparation may have begun, and we are unable to guarantee cancellations or modifications.

Order Storage

Once your order is complete, we will notify you that it is ready for pickup or delivery.

Orders must be collected within 60 days of the completion notification.

Orders that remain uncollected after 60 days may be considered abandoned and may be removed from storage without refund.

Need Assistance?

If you have any questions regarding returns, exchanges, or refunds, please contact our team.

RA Cabinets

📧 info@racabinets.ca